TERMS & CONDITIONS
1. Booking & Confirmation
All bookings must be confirmed via phone, text, or email.
A confirmation text message will be sent upon successful booking.
Luxe Carpet Cleaning reserves the right to reschedule appointments due to unforeseen circumstances (e.g., weather, technician unavailability).
2. Pricing & Payment
All prices quoted are based on standard room sizes and general conditions.
Each room is considered up to 9 sqm (3m x 3m) in size.
- Combined living & dining room will be counted as 2 rooms.
Extra charges may apply for:
Heavily soiled areas
Stain treatments
Pet hair or odour removal
Lifting equipment upstairs (if not disclosed at time of booking)
Payment is due on completion via cash, card, or bank transfer.
All card payments include a 1.9% surcharge.
GST applies to card payments.
3. Drying Time
Drying time varies depending on carpet type, weather, airflow, and level of soiling.
Typically, carpets may take 4 to 8 hours to dry. Good ventilation and warm conditions can speed up the process.
4. Stain Removal Disclaimer
We will attempt to remove all stains to the best of our ability.
Stain removal is not guaranteed, especially for permanent or set-in stains such as ink, red wine, bleach, paint, etc.
5. Bond Cleaning & End of Lease
Standard carpet cleaning is not considered sufficient for bond return in most end-of-lease agreements.
If you require bond return, please book our End of Lease Cleaning Package, which includes additional treatments and attention as required by real estate standards.
6. Liability
While we take all due care, we are not responsible for:
Pre-existing stains or damage that cannot be removed
Shrinkage or colour changes in natural fibres
Any damage resulting from fragile or faulty carpets, underlays or furniture
Customers are advised to remove valuables and breakables before service.
7. Service Recommendations
If the carpet is found to be heavily soiled or stained, our cleaners will recommend the most suitable cleaning package, such as deep cleaning or stain treatment.
If you choose to proceed with normal cleaning despite our cleaner’s advice, and later raise concerns about unsatisfactory results, no refunds will be provided.
However, we may offer to return for a deep cleaning at an additional cost, subject to availability.