Carpet Cleaning Sydney

TERMS & CONDITIONS

1. Booking & Confirmation

  • All bookings must be confirmed via phone, text, or email.

  • A confirmation text message will be sent upon successful booking.

  • Luxe Carpet Cleaning reserves the right to reschedule appointments due to unforeseen circumstances (e.g., weather, technician unavailability).

2. Pricing & Payment

  • All prices quoted are based on standard room sizes and general conditions.

  • Each room is considered up to 9 sqm (3m x 3m) in size. 

  • Combined living & dining room will be counted as 2 rooms.
  • Extra charges may apply for:

    • Heavily soiled areas

    • Stain treatments

    • Pet hair or odour removal

    • Lifting equipment upstairs (if not disclosed at time of booking)

  • Payment is due on completion via cash, card, or bank transfer.

  • All card payments include a 1.9% surcharge.

  • GST applies to card payments.

3. Drying Time

  • Drying time varies depending on carpet type, weather, airflow, and level of soiling.

  • Typically, carpets may take 4 to 8 hours to dry. Good ventilation and warm conditions can speed up the process.

4. Stain Removal Disclaimer

  • We will attempt to remove all stains to the best of our ability.

  • Stain removal is not guaranteed, especially for permanent or set-in stains such as ink, red wine, bleach, paint, etc.

5. Bond Cleaning & End of Lease

  • Standard carpet cleaning is not considered sufficient for bond return in most end-of-lease agreements.

  • If you require bond return, please book our End of Lease Cleaning Package, which includes additional treatments and attention as required by real estate standards.

6. Liability

  • While we take all due care, we are not responsible for:

    • Pre-existing stains or damage that cannot be removed

    • Shrinkage or colour changes in natural fibres

    • Any damage resulting from fragile or faulty carpets, underlays or furniture

  • Customers are advised to remove valuables and breakables before service.

7. Service Recommendations

  • If the carpet is found to be heavily soiled or stained, our cleaners will recommend the most suitable cleaning package, such as deep cleaning or stain treatment.

  • If you choose to proceed with normal cleaning despite our cleaner’s advice, and later raise concerns about unsatisfactory results, no refunds will be provided.

  • However, we may offer to return for a deep cleaning at an additional cost, subject to availability.